Customer Support
Outage reporting
Maintenance requests
Complaint and grievance form
Customer Information
This portal explains connection fees, application steps, FAQs, and support channels for households and businesses.
Connection Categories
Houses: 3,000 HTG
Businesses (240 V or higher): 10,500 HTG
Houses
Residential connection applications.
Connection fee: 3,000 HTG
Payment options: Natcash, MonCash, or payment at the office located at the city entrance.
Businesses (240 V or higher)
For businesses requiring 240 V or higher current.
Connection fee: 10,500 HTG
Payment options: Natcash, MonCash, or payment at the office located at the city entrance.
Connection Process
- 1. Submit application form with identity and location details
- 2. Provide required supporting documents
- 3. Technical site verification and meter planning
- 4. Connection payment and installation scheduling
- 5. Meter activation and customer orientation